Does one login cover the casino and sportsbook?

Yes. A single account and a single wallet cover slots, live tables and sports betting.

Can I use Face ID to log in?

In the app, yes. Turn on Face ID or fingerprint unlock after your first sign in and you will not need to type your password again on that device.

How long does document verification take?

We normally finish checks within 24 hours of receiving clear photos of your ID, proof of address and card.

What if my account is locked after wrong passwords?

Reset your password from the login screen or contact live chat. An agent can confirm your identity and get you back into the lobby.

Is the app the same account as the website?

It is. Your balance, bonuses and bet history follow you between the app, the phone browser and your computer.

Kingdom Casino support for Kiwi players

Ask us anything, any hour

First replies usually land inside two minutes, day or night, and agents can already see your earlier chats.

Documents and cashouts

Send your passport or NZ driver licence, check where a withdrawal is up to and put a cap on deposits.

First visit to Kingdom?

Registering in NZD is a two-minute job, and every welcome stage starts from NZ$18.

Three-stage NZ$1,080

Up to NZ$1,080 + 100 free spins on your first three deposits

Three matches worth up to NZ$360 each, plus 100 spins in total. Tick the bonus box before you pay.

Four kinds of question fill most of our queue: which documents to send, a card payment refused by the bank, the remaining wagering on a bonus, and where to set a deposit limit. Here is the quickest way through each.

How to reach us

Live chat is open every hour of every day, and the first reply normally comes within two minutes. Agents can read your account history, so you won't have to repeat what you said in an earlier chat. Email [email protected] when files have to come along; answers arrive within a few hours and quicker outside the busy evening stretch. Support runs in English.

Getting verified

Before your first payout we need a readable shot of your passport or NZ driver licence, an address document dated in the last three months (a power bill works, so does a bank statement), and, if you paid by card, a picture of that card showing only the outer digits. Upload them in your account and the review is usually done within 24 hours.

Declined deposits and payouts

A refused card is nearly always the bank blocking gambling payments. Phone them and ask for the transaction to be allowed, or use an e-wallet or a Neosurf voucher instead. Chat can tell you which decline code came back to us.

Withdrawals are approved within 0 to 24 hours. E-wallets and crypto then arrive within an hour, card payouts need 3 to 5 days and a bank transfer 5 to 7, and a card payout requested on Saturday starts moving on Monday. The minimum cashout is NZ$36, the monthly ceiling NZ$90,000, and Kingdom adds no fees.

Limits and outside help

Tightening a deposit, loss or session limit works instantly. A cooling-off break can be anything between 24 hours and six weeks, and the shortest self-exclusion is six months. For free, confidential support at any time, ring 0800 654 655 for the Gambling Helpline, or ask the Problem Gambling Foundation about face to face counselling.